Communication Styles at Work

September 26, 2013
12:30 - 4:00 PM EDT
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Does this sound familiar? "I will NEVER understand her!” "That's not how I would have reacted." "We will just NEVER get along."

If you've ever said the above, you're not alone. Human resource managers report spending 24 to 60 percent of their time dealing with employee disputes. The reality is that you spend more time with the people at work than you do with your own family, yet only 55 percent of people actually like their co-workers. Wouldn't your life be more enjoyable if everyone at work could just get along?

Working in teams is one of the most important components of success in the working world, yet poorly performing teams continue to drain organization and individuals. In this enlightening program, we offer the secrets to working with even the most difficult team members. We'll share why the "golden rule" is wrong when it comes to workplace communications. This course is chock-full of real-world work scenarios, that will bring the learning to life and get the group laughing and having fun working together. During the session, participants will take a humorous yet informative glance at their own, distinct communication style, as well as their colleagues' unique tendencies. Everyone learns why the cast of Seinfeld made a great team and how that dynamic manifests itself in the workplace.

Participants leave this workshop with the ability to:
·         Understand their unique communication style and how it plays out on their team
·         Recognize the distinct style of coworkers, managers and direct reports
·         Value and appreciate the different qualities that each individual brings to the team
·         Adapt to various personalities and predispositions among team members
·         Welcome and respect differences to move toward a common goal
·         Work successfully and efficiently as part of a solid and high-functioning team.

This engaging course gives professionals the inside secrets for mastering interpersonal relationships at work with success.

Who Should Attend
This seminar is for all levels of agency professionals from account coordinators to account directors.

About Your Seminar Leader
The workshop leader is Jennifer Lee, Director of Training for JB Training Solutions, a leading professional skills training company featured in the WSJ, NYT and CNN. With a robust background in luxury hospitality, human resources, and training, Jennifer has more than seven years of training experience. As the former Learning & Development Director at the AAA Five Diamond-rated Waldorf Astoria Chicago (previously the Elysian Hotel) and the former Learning Manager at The Four Seasons Hotel in Chicago, Jennifer brings a rich perspective in leadership, management, service, hospitality and presentation skills training.

Jennifer holds a Bachelor of Arts in Management from Drake University and a Master of Arts in Teaching and Learning from DePaul University. She is a qualified Myers-Briggs Type Indicator administrator and certified in California Psychological Inventory 260. Jennifer was recognized by The New York Times for the training she developed to foster "intuitive service" in organizations.


Seminar Schedule
12:30 PM        Registration
1:00 PM          Seminar Begins
4:00 PM          Seminar Concludes


Event Location

Digitas Health
100 Penn Square East, 11th Floor South
The Wanamaker Building
Philadelphia, PA 19107-3323
Onsite contact: Pamella Notaro
Direct# (215) 399-3235
Main# (215) 545-4444

Adobe Download Program Agenda 


Registration is open to both 4A’s members and non 4A’s members.

Registration Fee
$125 per person, 4A’s members
$175 per person, non 4A’s members
Cancellation Policy
Excluding a $25 processing fee, refunds will be granted only if requests for cancellation are received by 4A’s in writing by Thursday, September 19, 2013. No refunds will be allowed after this date; substitutions will be allowed provided arrangements are made with 4A’s.


Contact Cecilia Graham at 212-850-0756 or
Programming: Contact Bob Linden at 212-850-0750 or