New Leadership Skills for Client Service Professionals: Moving From Account Manager to Brand Leader

October 16, 2014
8:30 AM - 4:30 PM EDT
Promo Code
My Cart
There are 0 items in your cart.
Cart subtotal: 0

The event has completed.

To register for a 4A's event you must create an account with us.

Connect with us. OR call: 212-682-2500.

Agency-client relationships have changed dramatically in the last 10 years. The days of exclusive, long-term relationships have been replaced by not only more project-oriented work, but the new reality of agencies functioning in a federation of specialized marketing communications firms serving a single client.
Especially for client service professionals, this new environment requires a more nimble collaborative approach that can introduce a new level of complexity in dealing with multiple internal and external stakeholders.

On October 16, join Tim Williams of Ignition Consulting Group in a full day seminar sponsored by the Florida Council, as he looks at the new leadership and management skills that are required to be a successful client service professional today, including:
  *    Your role as a strategic generalist who employs the skills and resources of specialists
  *    Managing client priorities, not just timetables 
  *    Changing your definition of productivity 
  *    Moving beyond “What do clients need?” to “What are clients trying to accomplish?” 
  *    Leading with the agile philosophy
  *    Why your primary job is outcomes, not activities.
When it comes to managing client relationships, your job is not just to be efficient, but rather effective. Workshop participants will come away with a new perspective on how to optimize their professional success and a new understanding of how to provide better leadership both internally and with their clients.
Who Should Attend
While many of the concepts are geared specifically for client service, all senior professionals who interface directly with clients can benefit from this workshop.
About Your Seminar Leader
This seminar is presented by Tim Williams, founder of Ignition Consulting Group, a leading consultancy devoted to helping marketing communications firms create more value for their clients. Tim is a noted author, international speaker, and presenter for major industry associations, agency networks, and business conferences worldwide. He is author of two books and is a frequent contributor to leading marketing publications including Advertising Age, Adweek, and Communication Arts in the United States and Campaign and Admap in the United Kingdom.

Seminar Schedule
8:30 AM   Registration and Continental Breakfast (included in registration fee)
9:00 AM   Seminar begins
12–1 PM   Lunch (included in registration fee)
4:30 PM   Seminar concludes (approximately)

Event Location
Say It Loud Agency
1121 N. Mills Avenue
Orlando, FL 32803
Onsite contact
Julio Lima / / D#407-898-7299
M#407-898-7299 /

Adobe  Download Program Agenda  

Registration is available to both 4A's members and non 4A's members.

Registration Fee
$275 per person, 4A's members
$375 per person, non 4A's members

Cancellation Policy
Excluding a $25 processing fee, refunds will be granted only if requests for cancellation are received by 4A’s in writing by Thursday, October 9, 2014. No refunds will be allowed after this date; substitutions will be allowed provided arrangements are made with 4A’s.


Logistics/Registration: Contact Cecilia Graham at 212-850-0756 or
Programming: Contact Bob Linden at 212-850-0750 or